TRAI asks telcos to extend prepaid validiy so users get uninterrupted services
New Delhi: Sector regulater TRAI has asked telecom operaters to extend the validity period of prepaid users to ensure that subscribers get uninterrupted services during the 21-day lockdown.
Telecom Regulatory Authority of India (TRAI) has also sought details of the steps being taked to ensure availability of the steps being taken to ensure availability of uninterruped telecom services to such customers on a “priority basis”.
“you are required to take necessary steps as deemed fit including extending the validity period to ensure that all prepaid subscribers can enjoy uninterrupted services during the period of lockdown,” TRAI said in a communication to all operators on Sunday.
The communication “measurees regarding ensuring availability of recharge vouchers and payment options for prepaid services” comes in the backdrop of 21-day lockdown imposed in the country to deal with the outbreak and spread of coronacirus pandemic.
“though the telecommunication services have been considered as essentia services and thus granted an exception from closing down. However, lock down may adversely affect the working of customer service centers/point of sale locations,” TRAI said.
The regulator added: “Under the circumstances, it is quite possible that those subscribers who wish to top up their prepaid balances or wish to extend subscription to a prepaid tariff using offline channels may face hardships and/or disruption of sservices”.
Prime Minister Narendra Modi on March 24, announced a complete lockdown of the entire country for 21 days in an unprecedented move t try halt the spread of the pandemic.
The pandemic has claimed 29 lives in the country and number of COVID-19 cases has touched 1,071 in India.
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